Returns & Refunds

Cancellation and refund policy

Event tickets:

• Cancellation by customer:
  • Up to 14 days before the event:you may request a refund with a 25% cancellation fee.
  • Less than 14 days before the event: no refunds will be issued.
• Event rescheduling or cancellation:
  • If an event is rescheduled, your ticket remains valid for the new date. If you cannot attend the rescheduled event, you may request a refund within 30 days, subject to a 25% cancellation fee.
  • If an event is canceled, you are entitled to a full refund of the ticket price.

Products (consumable and non-consumable goods):

• Returns:
  • Consumable goods:due to health and safety regulations, consumable goods (e.g., food items) are non-returnable and non-refundable unless defective or damaged upon delivery.
  • Non-consumable goods:you may return non-consumable goods within 7 days of receipt, provided they are unused, in their original packaging, and accompanied by proof of purchase. Return shipping costs are the responsibility of the customer.
• Refunds:
  • Approved refunds will be processed within 30 days to the original method of payment, minus any applicable restocking or cancellation fees.

EFT Payments

If you choose eft as a payment option for your purchase, please note the following terms apply:

• Goods will only be packed and dispatched once the funds clear in our account.
• Pop to be sent to info@cherishedbite.co.za directly from your bank.

Unfortunately, the cherished bite studios is not allowed to send out any products or issue tickets if the funds have not cleared. We therefore always recommend using one of our safe and secure payment gateways.

Contact Information

Questions about the terms of service as well as any of our other policies should be send to us at info@cherishedbite.co.za.